


I help tourism businesses in Muslim-majority countries turn Chinese tourists into repeat customers using systems proven through 360+ tour groups in Morocco.Not generic training. Real operational solutions for the 71% who travel independently, book last-minute, and make decisions based on social media.Hotels · Restaurants · Shops · Attractions · Transport · Tourism Boards
The Market Changed. Most Businesses Didn't.Here's what shifted in 2025:→ 71% of young Chinese travelers (18-24) now travel independently - not in groups
→ 26% book trips within 1-2 months of travel (last-minute decisions)
→ 86% follow travel influencers on social media
→ 71% cite SAFETY as their #1 concern when visiting new destinations
→ 60% use AI tools to plan their tripsYour 2020 playbook doesn't work for them.And when you get it wrong:One bad review on Xiaohongshu = hundreds see it
One safety concern = they never come back
One operational mistake = $120,000 in lost group revenueI've seen these patterns 360+ times over 10 years.Let me show you what actually works.


Operational Readiness Audit
$7,500
3-Hour Assessment of Your Current OperationsWhat's Included:
→ Complete walkthrough of your operations (remote or on-site)
→ Identification of the 17 operational details Chinese tourists expect
→ Room assignment review (the mistakes you're probably making)
→ Breakfast service analysis (timing and offerings)
→ Staff communication audit (what creates late-night crises)
→ Technology gap assessment (payment systems, platforms)What You Receive:
→ 15-page detailed action plan
→ Prioritized recommendations (what to fix first)
→ Implementation timeline
→ Quick-win opportunities (immediate fixes)Timeline: Assessment within 7 days, report delivered within 5 business days
Delivery: Remote via video call OR on-site (travel expenses separate)
Investment: $7,500Best For: Businesses currently hosting Chinese tourists who want to identify and fix problems quickly
Safety Perception Assessment
$3,500
How Chinese Tourists See Your Safety (And How to Fix It)The Challenge:
71% of Chinese travelers cite safety as their #1 concern when visiting the Middle East and North Africa. Your property might be perfectly safe - but if it doesn't FEEL safe to Chinese guests, you lose their business.What's Included:
→ 2-hour safety perception assessment
→ Visual audit (lighting, signage, exits, staff presence)
→ Communication review (how safety is communicated on Chinese platforms)
→ Staff behavior analysis (what unintentionally signals "unsafe")
→ Competitor comparison (what others are doing)What You Receive:
→ 8-page safety perception report
→ Specific fixes for each issue identified
→ Staff briefing guidelines
→ Platform optimization recommendationsTimeline: Report delivered within 3 business days
Delivery: Remote via video call OR on-site (travel expenses separate)
Investment: $3,500Best For: Any tourism business in MENA targeting Chinese travelers
Staff Training Workshop
$5,000
4-Hour Hands-On Training for Your TeamWhat's Covered:
→ The 17 operational details that matter most
→ FIT traveler expectations (vs. group tour expectations)
→ Common mistakes and how to avoid them
→ Room assignment protocols
→ Dietary requirements (including Buddhist vegetarian)
→ WeChat communication basics
→ Xiaohongshu and review platforms
→ Crisis prevention and responseTraining Format:
→ 4 hours on-site (or via video conference)
→ Up to 25 participants
→ Interactive scenarios from real situations
→ Reference materials for each department
→ Q&A sessionWhat You Receive:
→ Training presentation
→ Department-specific checklists
→ Common scenarios guide
→ Follow-up support (2 weeks)Timeline: Scheduled within 2 weeks of booking
Delivery: On-site preferred (travel expenses separate) OR remote via video
Investment: $5,000Best For: Properties preparing to host Chinese tourists or wanting to improve current operations
Monthly Advisory
$2,500/month
Ongoing Support for Your Chinese Tourism OperationsWhat's Included:
→ One 60-minute strategy call per month
→ WhatsApp support for urgent questions (response within 24 hours)
→ Monthly check-in on your operations
→ Guidance on issues as they arise
→ Platform strategy recommendations
→ Competitor updatesHow It Works:
→ Month-to-month commitment (cancel with 30 days notice)
→ Scheduled monthly call at your convenience
→ Direct access via WhatsApp for time-sensitive issues
→ Email support for non-urgent questionsInvestment: $2,500/month
Minimum Commitment: 3 monthsBest For: Businesses with regular Chinese guests, tourism boards, or groups actively building programs

How I Learned This the Hard Way2014. My first Chinese tour group in Morocco.40 people. Midnight. Hotel lobby. Chaos.The hotel assigned rooms 404, 414, 424.In Mandarin, "4" sounds like "death."Nobody wanted to sleep in the "death room."It took 90 minutes to fix at midnight.That was Day 1.Over the next 10 years, I led 360+ Chinese tour groups across Morocco.I managed every crisis you can imagine:→ 3am WeChat explosions (200+ messages demanding responses)
→ Breakfast disasters (wrong food, wrong timing, everyone angry)
→ Dietary emergencies nobody prepared for
→ Technology failures (no Alipay = angry customers)
→ Communication breakdowns that could have been preventedEach crisis taught me something specific.
Each solution became part of my system.By 2020, I noticed the market shifting:More young independent travelers.
More last-minute bookings.
More social media influence.
Less tour operator control.The hotels that adapted thrived.
The ones that stuck to the old playbook lost market share.Then I spent 2 years in London working at premium hospitality brands (citizenM Hotels, Deloitte UK).I learned what world-class service looks like with proper systems.Now the same boom is happening across MENA:UAE: 441% growth (Oct 2025)
Saudi: Targeting 5M tourists by 2030
Morocco, Egypt, Tunisia: All experiencing rapid growthBut most businesses are making the same expensive mistakes I watched happen in Morocco between 2014-2024.You don't have to repeat them.Let me show you what works.
Chinese Tour Groups — Led over 10 years in Morocco
Growth Witnessed — Morocco Chinese tourism boom (10k → 300k+)
Per Group Revenue — Average 40-person Chinese tour group
Years – Ground operations + premium hospitality experience
Languages Fluent — Mandarin, Arabic, French, English
Tourists Managed – 4.8/5 average satisfaction rating

What You Don't Get:✗ Generic "Chinese culture" presentations you could Google
✗ Theory from consultants who've never done this work
✗ One-size-fits-all checklists that don't apply to your business
✗ Corporate training that staff forget in two weeksWhat You Get:✓ Systems proven through 360+ actual tour groups (not theory)
✓ Solutions for independent travelers (71% of young Chinese tourists)
✓ Safety perception fixes (the #1 barrier - 71% cite safety concerns)
✓ Platform-specific strategies (WeChat, Xiaohongshu, Ctrip, Meituan)
✓ Real scenarios from 10 years of hands-on experience
✓ Practical fixes you can implement immediatelyThe difference:I don't teach what I learned from books.
I teach what I learned at 2am when 40 Chinese tourists needed solutions and nobody else knew what to do.

The Window Won't Stay Open ForeverRight now, most businesses in MENA are still using the group-tour playbook from 2020.But the market changed in 2025:71% of young travelers now travel independently.
86% follow influencers instead of tour operators.
26% book last-minute instead of months in advance.Your competitors haven't caught up yet.That's your advantage.But it won't last.By late 2026, everyone will figure this out.
They'll adapt their operations.
They'll optimize for social media.
They'll capture the independent travelers.The businesses that move now capture market share.
The businesses that wait compete for scraps.UAE is seeing 441% growth surges RIGHT NOW.
Saudi Arabia wants 5M tourists by 2030 (currently 212k).The boom is happening.Are you ready?

Our Commitment to YouIf we work together, here's what I promise:→ I'll personally conduct your assessment (not hand it off to someone else)
→ I'll give you honest recommendations based on 360+ tour groups of experience
→ I'll prioritize what actually matters (not just list everything)
→ I'll be available to answer follow-up questions within 48 hours
→ I'll tell you if something won't work for your specific situationWhat I ask from you:→ Be honest about your current operations
→ Be open to implementing changes
→ Give me access to the people and areas I need to assessFair?If you're looking for someone to just tell you what you want to hear, I'm not your guy.If you want honest advice from someone who's actually done this work 360+ times, let's talk.
This Works Best If You're:✓ A hotel in MENA hosting (or planning to host) Chinese tourists regularly
✓ A restaurant in a tourist area frequented by international visitors
✓ An attraction, museum, or experience targeting Chinese travelers
✓ A tourism board preparing for Chinese market growth
✓ A retail business in tourist zones
✓ Serious about capturing the Chinese tourism market properlyThis Probably Won't Work If:✗ You're looking for a quick fix without implementing changes
✗ You're not willing to invest in basic technology (WeChat, proper payment systems)
✗ You want overnight results
✗ You're in a location with zero Chinese tourism potential
✗ You're not open to honest feedback about your current operationsBe honest with yourself about where you are and what you need.I'd rather have an honest conversation now than waste your time or mine.

The Room Number MistakeMost hotels in MENA make this mistake.It costs nothing to fix.
Takes 30 seconds to explain.
Takes 5 minutes to implement.But I've seen it cause complete chaos 47 times.The difference between:
→ Happy guests on arrival
→ Midnight crisis + angry customers + damaged relationshipsWant to know what it is?
(This is just 1 of 17 operational details most businesses miss.)
Q: How quickly will we see results?It depends on what you implement. Some fixes (like room number protocols) work immediately. Others (like platform optimization) take 2-4 weeks. Most clients see measurable improvements within 30 days.Q: Do you work remotely or do you need to visit our property?Both. For assessments, I can work remotely via video call in most cases. For training, on-site is better but remote is possible. We'll discuss what makes sense for your situation.Q: What if we only get Chinese tourists occasionally?If you're getting fewer than 10 Chinese guests per month, start with the Safety Perception Assessment ($3,500). It gives you the highest ROI fixes. As your Chinese guest numbers grow, we can discuss additional services.Q: Can you guarantee specific results?No. I can't control whether you implement the recommendations or how your staff executes. What I can guarantee: honest assessment based on 360+ tour groups, practical recommendations you can actually implement, and follow-up support to answer questions.Q: What makes you different from other consultants?Most consultants learned Chinese tourism from reports and books. I learned it from leading 360+ actual tour groups over 10 years - managing the midnight crises, the breakfast disasters, the communication breakdowns. I teach what I actually did, not what I read about.Q: Do you speak Mandarin?Yes. Upper-intermediate level. I studied at Shenzhen University and led tour groups in Mandarin for 10 years. I also speak Arabic, French, and English.



Ready to Prepare for Chinese Tourists?Book a free 20-minute discovery call.We'll discuss your situation and give you honest advice - whether we work together or not.Email: [email protected]让我们一起工作 (Let's work together)
Get Monthly Insights on Chinese TourismPractical tips from 360+ tour groups of experience - the operational details that create loyal customers.
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Email: [email protected]
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